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Returns & Refund
Thank you for shopping on glamlora.com. Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress. If your order does not completely meet your expectations, our team is ready to help. Please feel free to get in touch with us at your earliest convenience, so we can initiate the process for your return and refund.
Return Policies
1. If you are returning or exchanging dresses or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with tags intact and attached, and will not affect the secondary sales. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.
2. Contact our Customer Service to initiate the return process within 14 days of receiving your item(s). Note that these are calendar days, so weekends are also considered. Therefore, it is in your best interest to contact our customer service department as soon as possible to process your return.
3. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.
4. Once you receive an item that you think is defective, damaged, or wrongfully shipped, please take images of the original package. This will help us fast-track the processing of your return, partial refund, or full refund.
5. When you ship your return to us, please ensure that you keep your shipping receipt and tracking information. We are not liable for returned goods that are wrongfully shipped, damaged, or lost during shipping.
6. Shipping Charges are processed through a third-party collaboration platform. We kindly request your understanding that both the original shipping fee and the return shipping fee are non-refundable. Additionally, please be aware of third-party payment platform fees. The transaction fees incurred through PayPal payments will be refunded to the customer's original account during a refund. However, transaction fees generated from credit card payments will not be refunded; customers are responsible for these fees.
Return Process
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include an explanation and photographs stating the reason for your return.
2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days of receiving the return form. Please keep the tracking number safe.No accept returns without prior approval from our Customer Service.No accept returns to address on the package.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service.
Return Timeframe Returns accepted within 14 days of receiving the dress
Process 1.Contact customer service, describing the issue and providing images of the problem.
2.Receive a reasonable return solution & form.
3.Ship the dress to the designated address.
4.Receive the refund.
Cost Specific refund amounts depend on the circumstances, with partial or full refunds considered. (Customer is responsible for return shipping costs. Eg: if the shipping fee is US$20, the customer needs to pay it.)
Processing Time Refunds will be processed within 10-15 business days.
Conditions 1.Returns will not be accepted if the user causes the item to be unsellable, as described above, after receiving the product.
2.Returns will not be accepted for customer-selected wrong sizes or colors, leading to issues of fit or personal preference.
3.Due to factory-related issues causing size or color problems, partial or full refunds will be ​processed.
Please Note: Returns and refunds require prior approval from our customer service representative to obtain a new return address. Please do not return the item without informing us. If you return the item without our knowledge or use a different address without our confirmation, we reserve the right to refuse the return and will not assume any responsibility. This return policy does not apply to our business resellers. Please contact us for additional instructions.
Our service email: [email protected]
EXCHANGE POLICY

We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.

Items that cannot be returned or exchanged

Returns are available for standard sizes within 14 days. Custom sizes are personalized products and cannot be resold. So Custom sizes are final sale. After a final sale, due to hygiene reasons, we are unable to process returns, refunds, or exchanges for all personalized items, fabric swatches, perishable goods, earrings (including earring sets), and personal care products (including underwear), veils and accessories, etc, as well as any items deemed perishable or hygienic.

Buy Many Keep One

As all items (including standard size) are made-to-order, we cannot afford to accept the "buy-many-keep-one" purchase. In order to reduce environmental waste and resource waste, we do not recommend the charge of "buy-many-keep-one". so, our customer service team may cancel an order believed to have been made with that intention.

Order Cancellations

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.

Cancellation Policy

- Orders canceled within 12 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 90% of product purchase price.

- Orders canceled within 12-24 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.

- Orders canceled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.

- Orders canceled beyond 48 hours after payment confirmation will be eligible for full shipping cost only.

- Once your order has been shipped, it can no longer be canceled.

If you would like to cancel your order, please log in to My Orders, select the order you need help with, and request cancellation. Or please click Contact Us to proceed.

Sizing or Fitting Issues

As all of our dresses are hand-sewn and custom-tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.

a> The dress is not the size you ordered

Should your dress size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 20% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.

b> The dress is the size you ordered but does not fit

Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost. Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.

Gift Card Policy

When making a purchase, you can utilize your Gift Card by entering its code during the checkout process. The Gift Card value will be deducted from your total purchase amount. If the total exceeds the Gift Card amount, you'll need to choose an additional payment method for the remaining balance.

Kindly be aware that each order can only use one Gift Card; stacking or combining multiple Gift Cards for the same order is not permissible.

Furthermore, please note that purchases made using Gift Cards are non-refundable.

Mysterious Box Free Product Policy

In order to have the free products shipped, they must be purchased in conjunction with the dress. If they are bought separately, they will not be eligible for shipping. In the event that a refund is requested for all the dresses, the associated free products must also be returned alongside the dresses.